Dear Guests,

           Welcome to Bansko! One of the best mountain resorts in Bulgaria. We are pleased to have you here at Saint George Palace 4*, and we will make every effort to see that the time you spend with us will be a memorable vacation experience.

           We are very happy that you are here, and we hope that you will choose again Saint George Palace 4* as your vacation destination. Our Team is continually striving for excellence in guest satisfaction. We want to exceed your expectations with every aspect of your stay.

            Please allow us to assist you with your plans, and together we will make memories that will last a lifetime!

 Enjoy your stay!

 The Saint George Palace team

RESTAURANT

Breakfast is served at the Main restaurant from 08:00 a.m to 10:00 am summer season and 07:30 a.m. tо 10:00 a.m. winter season.

Dinner is served at the Main restaurant from 7:00 p.m. tо 9:00 p.m.

 

ROOM SERVICE   available: from 8:00 a.m. to 10:00 p.m.

Here you can look at the ➡️ MENU ⬅️ Place your order on 0877 696 124 or press 2 on the phone in your room.

 

LOBBY BAR – “ALEXANDRA”

WORKING TIME: 15:00 a.m. – 10:00 p.m.

 

BAR – “ASCALON”

WORKING TIME: 15:00 a.m. – 11:00 p.m.

 

 

RELAX ZONE  

WORKING TIME: 09:00 a.m.  – 8:00 p.m.

Infoor heated pool , Jacuzzi, steam room, Finnish sauna and gym are available at no extra charge for all our guests.

 

Here you can see ➡️ MENU FOR MASSAGES & THERAPIES ⬅️ and book on 0876 776 338 or with pressing 5 on the phone in your room.

Please book massages in advance to ensure availability at your chosen time.

 

SKI SCHOOL AND SKI EQUIPMENT

Ski arrangements are available in the hotel. Please contact directly Email: saintgeorgepalace.skirent@gmail.com or Fb message: swiss ski & board rent https://www.facebook.com/skirentbansko/?ref=py_c

Entering the hotel wearing ski boots is forbidden.

 

SHUTTLE SERVICE

The hotel offers free transport to and from the first station of the gondola lift during the winter season, according to a pre-arranged schedule.

MEDICAL CARE

To schedule an appointment with a doctor, please contact Reception. Payment of health services is according to the specifics of each case.

Your room is fully serviced upon check-in.

Have you ever wondered how many tons of towels are unnecessarily washed every day in hotels around the world and how washing powder causes problems for our water supply? Please decide for yourself:

Towels on the floor mean – “Please change them!”

Towels placed on the towel holder means – “I will use them again!”

If you do not want your room to be cleaned, please put a sign “Please do not disturb!” at the front door. The bathrobes in your room are provided to be worn during your stay and in the Relaxation Area.

Please contact the Reception if you want a Laundry service or an iron.

The Hotel Housekeeping department will provide you with additional pillows, blankets, bathrobes, baby cot, toilet paper or other.

 

CHIP KEY CARDS

Should you lose your key/keycard, please immediately notify the reception so that your lock may be re-coded. For your own protection, you will be asked for identification. Please return your key card to the front desk upon check-out. Stolen or broken key cards are charged at 5 Levs per card.

 

LOST AND FOUND ITEMS

If you find or lose anything during your stay, please contact the reception desk.

 

DAMAGES AND LOSSES

When damages or missing items are caused from a guest, the items are charged at market costs.
Taking out items from the hotel is prohibited (towels, blankets, sheets, etc.).

Complex contacts

+359 (0)749 82424

+ 359 (0) 879 400 755 

Fax: 359 (0)749 82424

  

Emergency number: 112

  

Airports

Sofia  +359(0) 2 973 2211 

Varna  +359(0) 52 573 323    

Burgas +359(0) 56 870 272 

Safety and security

Please be assured that every effort is made to ensure your safety during your stay at Saint George Palace Hotel. Although you may never need to implement the following safety instructions, we recommend you take a few minutes to familiarize yourself with them. In the event of an emergency, the few minutes it take to read this information, could turn out to be invaluable.

Prior to checking out we ask our guests to close the windows, lock the door and leave the key at the reception desk when leaving the room.

For the comfort of all guests we ask our guests to refrain from making any excessive noise after the hours of 11.00 p.m. and between 2:00 and 4:00 p.m.

If you have non resident guests coming to visit you, we request that you come to meet and greet them in the lobby area.

Pets are not allowed in the complex.

 

You can read the Fire Safety Instructions HERE.