Terms of Use

Check-in after 15:00.
Check-out until 11:00.
Reservations and Cancellations

Reservations are accepted by phone and email.

Reservations are confirmed according to the reservation and cancellation policy of the specific offer.

According to the policy determined by the specific offer / period, reservations are confirmed with:
– partial prepayment upon confirmation, additional payment on site;
– partial prepayment upon confirmation, additional payment before check-in;
– full prepayment upon confirmation.
Subject to policy determined by the specific offer/period, cancellations are accepted:
– up to a specified day prior to check-in without penalty;
– charge the full amount of the reservation upon cancellation at any time after confirmation.

Saint George Palace Ltd accepts payment by credit/debit card and bank transfer. In the event that a refund of an amount paid by card is required by the user, the relevant amount will be refunded by card transaction to the same card account of the user.
Online credit/debit card reservations:

The reservation is GUARANTEED with advance payment.
Reservations are not considered guaranteed without prepayment and may be cancelled by the hotel, which does not require notification to the customer.
St George Palace reserves the right to change prices and special offers on its website.
Payment is made electronically by debit or credit card through the payment terminal of FIB. Payments with Maestro, Visa and MasterCard cards issued by local and foreign banks can be accepted via the virtual POS terminal.

With this method, you process your card data yourself in a secure environment.
The payment screen is located in an environment that ensures full protection of the data that the customer enters. On this screen the customer enters his card details – cardholder name, number, expiry date and card verification code.

For cards requiring additional 3-D authentication where you are enrolled in the Verified by VISA or MasterCard SecureCode authentication schemes, your Issuing Bank’s authentication page opens where you enter your authentication password.

In order to use your debit card for online payments, you need to activate this service and receive your secret code to use in your online payments. Activation can be done at any ATM or by contacting your bank for assistance.

Important! At no point during the creation of the reservation, payment or after payment, the merchant has access to the cardholder’s card data.

On a successful transaction, the booking confirmation is displayed on the screen, which you can print.
During the online booking process, said amounts will be automatically charged to your card upon completion of the checkout process.

St George Palace reserves the right to change prices and special offers on its website depending on demand and availability at the time. For confirmed and paid bookings, the amount due will not change regardless of new price offers presented.

CANCELLATIONS AND CHANGES TO RESERVATIONS

St. George Palace reserves the right to charge, withhold and demand from customers any and all penalty amounts on cancelled, modified or early terminated reservations in accordance with the disclosed cancellation terms:

  1. Early Booking discount for the period 01.12-28.12; 17.03-14.04;
    Prepayment of 1 night within 5 days after booking confirmation is required. The balance is required up to 14 days prior to check-in.
    Free cancellation period: up to 14 days prior to arrival date.
    In case of cancellation 14 days or less before the check-in date, the prepaid amount will be forfeited as a penalty.
  2. Early Booking discount for the period 02.01-16.03;
    Prepayment of 1 night is required within 5 days after booking confirmation. The remaining balance is required up to 20 days prior to the check-in date.
    Free cancellation period: up to 14 days prior to arrival date.
    In case of cancellation 20 days or less before the check-in date, the prepaid amount will be forfeited as a penalty.
  3. Reservations without discount for Early Bookings for the period 01.12-28.12; 02.01-14.04;
    Prepayment of 1 night within 5 days after booking confirmation is required. The remaining balance is required up to 7 days prior to check-in.
    Free cancellation period: up to 7 days prior to arrival date.
    In case of cancellation 7 days or less before the check-in date, the prepaid amount will be forfeited as a penalty.
  4. Reservations without discount for Early Bookings for the period 29.12-01.01;
    Prepayment of 30% of the reservation is required within 5 days after confirmation of the reservation. The balance is required within 30 days prior to the check-in date.
    Free cancellation period: up to 30 days prior to arrival date.
    In case of cancellation 30 days or less before the check-in date, the prepaid amount will be forfeited as a penalty.
  5. Reservations on special offers are subject to the cancellation terms of the specific offer.

  6. Reservations for the period 15.04-20.07; 03.09-30.11;
    Prepayment of 1 night is required within 3 days after booking confirmation. The balance is required up to 7 days before the check-in date.
    Free cancellation period: up to 7 days prior to arrival date.
    In case of cancellation 7 days or less before the check-in date, the prepaid amount will be forfeited as a penalty.

  7. Reservations for the period 21.07-02.09;
    Prepayment of 1 night is required within 3 days after booking confirmation. The balance is required up to 14 days before the check-in date.
    Free cancellation period: up to 14 days prior to arrival date.
    In case of cancellation 14 days or less before the check-in date, the prepaid amount will be forfeited as a penalty.

Refunds on cancelled bookings will be made in the manner in which payment is received.

IMPORTANT

Please, if you have difficulties booking and paying through the online reservation portal of St. George’s Palace, contact our team on +359879190945 or address your questions to e-mail: reservations@saintgeorgepalace.com<

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